Privacy Policy

Thank you for visiting The Christmas Shop! Your Privacy is very important to us. 

We are committed to ensure that your privacy is protected. We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you. 

Christmas Magic Pty Ltd trading as THE CHRISTMAS SHOP understands the importance of individual privacy and is committed to the protection of your personally identifiable information (‘Your PI’). As part of this commitment, we have developed this policy (‘Privacy Policy’) in line with the Australian Privacy Principles (‘APPs’) set out in the Privacy Act 1988 (‘Privacy Act’) and administered by the Federal Privacy Commissioner. 

This Privacy Policy applies to the collection, storage, use and dissemination by The Christmas Shop of your PI that is collected as part of our business operations, including, without limitation, through the operation of this website and its related properties, platforms and applications, (together, ‘Sites’). The Privacy Policy forms part of, and should be read together with, the Terms of Use. By using the sites you consent to the terms of this Privacy Policy. 

This Privacy Policy contains the following important information regarding Your PI: 

  • Collection of Your PI 
  • Storage and Security of Your PI 
  • Use and Disclosure of Your PI 
  • Access to Your PI 
  • Links to Other Websites
  • Disclaimer
  • Further Information
  • Contact Us 

If there are changes to law or to our business operations, we may amend this Privacy Policy from time to time. We will provide notice of this by posting the most recent version of the Privacy Policy on this website. It is also available by contacting The Christmas Shop.

Collection of Your PI 

The types of Your PI we may collect from time to time will vary depending on the nature of your dealings with us. However, we will only collect Your PI to the extent reasonably necessary to carry out our business activities, including without limitation to carry out or enhance the functions offered on the areas of Sites that you choose to enter or use, or to provide, maintain or optimise our products or services, and in all cases by lawful and fair means. If we receive Your PI that is unsolicited, and such information was not able to be collected under the APPs, within a reasonable period of time we will destroy or de-identify that information, provided that it is lawful and reasonable to do so. 

We may collect information by a variety of means, including, without limitation, via the Sites, over the Internet, by phone, in person, at events, through competitions, surveys or other marketing activities. In general, the types of Your PI could include any information from which you are ‘reasonably identifiable’ and could include your name, email address, phone number, gender, age or address. 

Some of the information collected or used will not personally identify you but may be anonymous or aggregated with other data. If you cannot be reasonably identified, or re-identified, this is not personally identifiable data. We may obtain this information, without limitation, by use of ‘Cookies’ or other analytics tools. Cookies are commonly used by websites on the Internet and are a feature that recognises and identifies users’ computers. The Cookie does not contain any information that personally identifies you and we do not use Cookies in order to obtain personally identifiable information. Your browser should allow you to refuse Cookies if you desire. 

What we Collect?

  • Your Name (and Company Name if applicable)
  • Contact information including phone number, postal and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to competitions, surveys and/or offers
  • Credit card/payment account information (at the time of payment, your credit card information is passed securely to our payment gateway. Credit card numbers are NOT stored on our website)

What we do with the information we gather

  • Create your personal account at The Christmas Shop
  • Process and fulfil your orders for the products and/or services offered
  • Respond to your inquiries about your order or notify you about the status of your order
  • Internal record keeping
  • We may occasionally send promotional emails about new products, special offers, SALES, events or other information to do with The Christmas Shop
  • We may use the information to improve our products and services
  • In future, we may also use your information to contact you for market research purposes. We may contact you via email, phone or mail.

Storage and Security of Your PI 

The Christmas Shop may hold information, including Your PI, in electronic and/or hard copy format, and will use all reasonable endeavours to maintain the security of Your PI, and protect it from unauthorised use, interference, loss, modification or disclosure. This may include storing it in secure databases that are protected against unauthorised access, and taking other physical, electronic and procedural security steps. We require our staff and service providers to respect the confidentiality of Your PI, and keep it secure from unauthorised access, misuse, loss and interference. 

Your PI may be stored and processed both in Australia and/or any other country in which The Christmas Shop or its subsidiaries affiliates, related bodies corporate, contractors or service providers maintain facilities (e.g. on servers hosted overseas). In such cases, The Christmas Shop takes reasonable steps to ensure that third parties overseas handle all personal information in accordance with this Privacy Policy. 

We do not guarantee that Your PI will always be secure during transmission or from unauthorised access during storage. Please contact The Christmas Shop immediately if you become aware or have reason to believe there has been any unauthorised use of Your PI. 

Use and Disclosure of Your PI 

Generally, we will only use Your PI for the primary purpose for which it was collected, or a closely related secondary purpose (which you should reasonably expect). An example of a secondary use is to operate and improve the Sites and your experience of the Sites, communicate with you or otherwise optimise our products and services. 

We use email addresses to issue an order confirmation and receipt. Also, if you choose to be on our mailing list, we will send you additional information about our products, services and/or promotions. If you no longer wish to receive our mail outs please unsubscribe at the bottom of the newsletter/email or Contact Us with your request to be removed from our mailing list.

The Christmas Shop will never sell, distribute, disclose or lease your PI to third parties unless we have your permission or are required by law to do so.

Access to Your PI 

The Christmas Shop will use all reasonable endeavours to keep Your PI accurate. Please contact us if you wish to examine Your PI for accuracy. We will use reasonable endeavours to provide a complete list of Your PI within 14 days of receipt of your enquiry. 

You may Contact Us to amend any of Your PI that is inaccurate or request that Your PI be deleted. We will use reasonable endeavours to amend or delete your records as requested within 14 days of receipt of notice. If applicable, any legal requirement on The Christmas Shop to maintain certain records of Your PI shall prevail over any of your requests. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclaimer 

The Christmas Shop will only collect, use or disclose information that personally identifies you as set out in this Privacy Policy unless in our opinion The Christmas Shop is required by law to protect the rights or property of The Christmas Shop or any third party, or to avoid injury to any person. 

This Privacy Policy does not apply to websites, properties, applications or facilities which are not under The Christmas Shop’s control. You should check the privacy policy of any other websites you enter. You acknowledge that The Christmas Shop is not responsible for the content or practices of the other websites, including the manner in which they collect, store, use or disseminate Your PI. 

Further Information on Privacy 

If you believe that your privacy has been breached by The Christmas Shop, you can lodge a complaint by contacting The Christmas Shop and all attempts will be made to resolve the matter. 

If you are not satisfied with the outcome, or if you would like any further information about your rights to privacy, you are free to contact the Office of the Federal Privacy Commissioner. 

Telephone: 1300 363 992 
privacy@privacy.gov.au 

Contact Us 

If you have any queries regarding this Privacy Policy or would like to read, amend or delete any of Your PI, please contact The Christmas Shop.

Last updated on 9th September, 2019